Oriel Lighting
Head Office
88 Ebbern Street
Darra Q 4076
Brisbane Australia

PO Box 686
Mt Ommaney Q 4074
Brisbane Australia

Oriel Lighting (Australia) Pty Ltd
ABN 87 081 823 985

frequently asked questions

Can I adjust how far my pendant light will hang down?

Rod suspensions can usually only be adjusted in sections (with some exceptions). However, the cord or chain suspensions can be quite easily shortened.

Can we extend the length of the fitting?

Not usually, as the fitting was made with a certain amount of wiring length. Therefore the fitting would need to be completely rewired (by a qualified electician).

How can there be lights that are DIY?

Our range of DIY fittings are designed to cover an existing ‘batten holder’. This is the white (or sometimes brown) plastic fitting that a standard light bulb fits into – they are often used when homes are initially built and may have a simple cover over them. The DIY range can cover your batten holder easily, and can be changed easily to suit your decor.
If you want to install a light that isn’t a DIY, you will need to get an electrician.

Will the fluorescent bulbs do damage to our health? Are they safe?

They are completely safe for general use. Fluro tubes do emit a tiny amount of UV, but less than a few minutes outdoors and at a completely safe level.
Our fluoro bulbs contain the smallest amount of mercury possible. (All fluorescent bulbs contain mercury).

The lights don’t seem as bright with dark coloured walls?

Strong colours tend to absorb light, so what you are saying sounds right.  My kitchen with dark timer cupboards, timber floor and dark granite bench tops, requires more artificial light than a two-pack kitchen of fawns and light silver.  If you want to darken the colours in a room (and that includes changing the carpet or floor covering) but keep the same level of light or want more – you will need to increase the number of lights or increase the wattage of the bulbs you are using (just check the fitting is OK to use a higher wattage bulb).

What is the warranty on your fittings?

Our lighting range is covered by a 12 month replacement warranty when installed to the Australian standard by a qualified and licensed electrical contractor.  We will replace the light if it is electrically faulty or becomes faulty during normal use.

Do you have any fittings that don’t require an electrician?

Yes if you have an existing batten holder we have a large range of DIY fittings and shades. They can go flush to the ceiling or can be suspended with the use of a DIY suspension cord – available in different lengths and a choice of colours.



Oriel Lighting Web Site Terms & Conditions

Sales
Please note that Oriel Lighting (Australia) Pty Ltd do not sell directly to the public. Our range of light fittings and associated products is available through most lighting retailers and electrical wholesalers throughout Australia. For details of your nearest distributor, please contact our internal sales team.

Oriel-lighting.com.au
This site is intended to offer up to date product information to our distributors, specifiers and end customers. In time it will have the functionality for account customers to log on and check pricing, availability and place orders on the warehouse.

Availability, specifications & assembly
From time to time, some items may be unavailable or out of stock. While we aim to ensure that information on this website is correct, sometimes errors do occur for which we apologise. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice. Some items may require self assembly. Damage incurred during assembly is not covered under warranty.

Images, colours & design
While every endeavour is made to accurately represent the true colour or finish of the item, we obviously cannot guarantee that the image you see on your computer screen or print out, is exactly how the item will appear in reality. If a precise colour match is critical, we recommend the purchase of a sample item. We accept no responsibility should such inspection not be undertaken.

Delivery
All orders will be dispatched from our Brisbane warehouse within two business days from receipt of order where the customer account is in order. Delivery times vary. Should express delivery be required please advise our internal sales team – and we will assist where possible.

Warranty / Guarantee
Our lighting and associated products have a 12-month warranty from date of purchase. This warranty does not cover light bulbs included with light fittings, and applies only when the fitting is used for its intended purpose. This warranty is for our products used only within Australia. If a fitting requires installation, the warranty only applies if it is installed by a licensed electrical contractor. This warranty does not cover installation or removal costs or any transport costs associated with returning product.

Australian web site
This web site may be accessed in Australia and throughout the world. Oriel Lighting (Australia) Pty Ltd makes no offer in or by this web site to sell any product or service in any country outside Australia and no representations that the content of this web site complies with the laws of any country outside Australia.

Copyright
This web site and its contents are the property of Oriel Lighting (Australia) Pty Ltd and are subject to copyright. Any use of the content, images or trademarks displayed on the web site, is prohibited without the prior written permission of Oriel Lighting (Australia) Pty Ltd.
Oriel Lighting (Australia) Pty Ltd asserts intellectual property rights over the content, images and trademarks displayed on this web site.
The Oriel Lighting logo is a registered trademark. The EOS, Earth Lighting, Allume, Lightscaping and Stylux logos are registered trademarks.